Warminster Road, Bath, BA2 6SH +44 1225 425 096
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Terms & Conditions



Age restriction policy 

We regret that we are strictly unable to accept children under the age of six.

Animal policy

Pets are strictly not allowed.

Payment policy 

Visa & MasterCard accepted, AMEX accepted at a 2.5% surcharge. Cash accepted. Cheques not accepted.

The Hotel will collect the specified amount due on the reservation confirmation at any time from making the reservation until arrival.

Smoking policy 

The Hotel operates a strict no smoking policy. Smokers are required to use the designated smoking area at the rear of the property.

Arrival/departure policy

Rooms are available from 1400 but luggage and cars can be left prior to check-in.

Rooms are to be vacated by 1100 and keys to be returned to reception upon settling any outstanding balances. Failure to check out by 1100 can result in additional charges.

Alcohol policy

The Hotel prefers guests not to bring their own alcohol as selling drinks (along with accommodation) is its core business. Because of this, a room service charge will be incurred should a guest request the supply of an ice bucket or glasses etc. Guests who do wish to drink their own alcohol (that is not from our extensive, reasonably priced drinks list) in the public spaces will be charged corkage.

Complaints policy

Staff are on hand 24/7 so any problems should be reported immediately.

Cancellation Policies

The Hotel asks for guests to appreciate that in the event of cancellation, it will seek to cover its loss. In order not to suffer from cancellation fees, guests are encouraged to consider the benefit of holiday cancellation insurance, to the sum of the entire holiday.

The Hotel operates two cancellation policies.

1. Non-refundable If a rate is non-refundable, full payment will be taken at the time of booking. This is non-refundable, however modifications can be made to the reservation up until the date of arrival.

2. 25% Deposit – 75% Payable on Departure Whilst a non refundable 25% deposit is taken at the time of reservation in the unfortunate event of needing to cancel , there will be no further charge provided 72 hour notice is given. Late cancellation will be charged full payment if the room is not re-let

Correct as of November 2016